Citizens

This information is aimed at people using Live Well Oxfordshire to browse and find services for themselves or their loved ones. It explains how to use the different features of Live Well Oxfordshire and what you should expect to find on the site.

How to search for services on Live Well Oxfordshire

There are different ways to find the information you need on Live Well Oxfordshire. How you choose to do it may depend on whether you already have a good idea of what you want, or if you simply want to browse for inspiration.

Using the keyword search

If you already know the type of service that you’re looking for, or even the name of the service provider that you want, you can use search box on the home page to search for key words. Once you hit ‘go’, it will return all of the services that match your key word.

If you click on ‘show more options’ in the search box, you can provide even more detailed search criteria to refine your search to what you are really interested in.

Searching by category

You may not have a clear enough idea of what you want to do a key word search. If that’s the case, or you just want to generally browse the services available, you can browse by looking at the different categories.

On the home page of Live Well Oxfordshire, there are a set of categories such as ‘Looking after someone’ and ‘Living at home’. If you click on these boxes, they will take you to another a set of sub-categories that contain services. You can simply browse the site by looking in all of the different categories until you find something of interest.

Even if you do know what you want to look for, for example independent financial advice, you can browse through the categories to see what’s available. In this instance, you would look through the ‘Money Matters’ category to find something that suits.

How to filter your search results

There are times when you complete a search that it returns a high number of results. You can narrow these down according to what you want by using the filters. 

When you complete a search, to the left side of the results will be an orange box called ‘Refine your search’. You can use this to define what you want to look at in more detail by selecting:

  • Location of the service
  • Distance in miles from that location
  • The number of results that is shown per page
  • The category of services that you are interested in
  • The type of service
  • Which postcode area the service is in

As you select more ‘filters’, the search results returned will be only those that match all of the information you’ve asked for. This is a really helpful way to narrow down the choices to only those services that provide what’s really important for you.

What information will you find about services?

When you find a service that is of interest to you, you can click on it to find out more information. Every page will be different, but will typically show you the following information:

  • A description of the service provided
  • Who the service is for
  • A map of where the service is located
  • Contact details for the service, such as their website, email address and phone number

For some services, there will be additional information available. For example, care home services may indicate whether they allow pets or offer different languages.

How can you contact a service?

We’ve asked services to provide their contact details so that you can contact them directly. Most services have these contact details on the right hand of their service profile pages. This will typically be their website, email address and telephone number. You can use any of these contact details to contact the service provider directly.

Want to leave feedback about a service?

For each service, there is an option to leave feedback. To do this, click on the button ‘leave feedback’ located just above the map.

When you click on that button, a box will pop up asking you for your name, email address and the feedback you would like to provide.

When you complete this and select ‘send feedback’, this will be sent to Affinity Works who look after Live Well Oxfordshire. They will check and pass on the feedback to the service provider concerned, and may also provide this to Oxfordshire County Council for information. The feedback will not be published on Live Well Oxfordshire.

How you can use shortlists

If you want to create a shortlist of services you’re interested in for later reference, you can use the ‘add to shortlist’ button on the search results and service profile pages. When you click that button, the service will be added to your shortlist.

You can view your shortlist at any time by clicking on ‘My shortlist’ at the top of the page.

The shortlist will remain in place for 1 year, even if you end your session and close the browser. You do need to have cookies enabled for this to work (please see ‘how we use cookies’ for more information) and if you disable cookies or delete temporary internet files, your shortlist may disappear.

How you can use favourites

To save services as ‘favourites’, you will need to log-in as a user of Live Well Oxfordshire. If you have not already registered, you will need to do this before being able to set up favourites.

Once you have logged in, you can save services for later reference by making them a ‘favourite’. This is like a short-list, but it is permanent and you can add/remove services as you wish from your favourites list.

To see your favourites list, click on ‘my favourites’ at the top of the page. Remember that you need to be logged in to be able to see your favourites.

Want to suggest a service that should be on Live Well Oxfordshire?

While we have made every effort to make Live Well Oxfordshire as comprehensive as possible, there will be services out there which are not on the site, or could have more information. We welcome suggestions for new services so that we can make the site as comprehensive as possible for Oxfordshire residents.

If you know of a service and would like us to add it to Live Well Oxfordshire, you can go to ‘suggest a service’ on the Live Well Oxfordshire menu. On this page is a form that you can fill out to notify us of a service that should be added to the site.

Once we’ve received this, we’ll try and get all the information we need to add that service to the site.